The Change Makers Club: Refocusing your Business for the Digital Age

The Change Makers Club: Refocusing your Business for the Digital Age

  • Location:London
  • Venue:St. James's Hotel & Club
  • Length:06:30 pm – 10:00 pm

With the digital disruption of last year showing no signs of deceleration success in 2015 will be had by those who appreciate the importance of investing in modern technology. Market position directly correlates with user experience, something last year’s underperformers now appreciate – and they are catching up fast. Innovation not reputation will bring success this year and it is no longer acceptable to assume your business is too complicated to simplify.

The Change Makers Club meet bi-monthly at discrete dining locations across the capital to discuss, share and better understand the motions that must be put in place to remain ahead of the competition. Our first gathering of 2015 will take place on February 11th, with the theme ‘Refocusing your business for the digital age’. We’ll be addressing three key areas, whilst asking questions that must be answered by those looking to evolve into a digital first business.

Intelligent Business Operations – Outdated and non-automated procedures slow decision making speed, and in an age when enterprise connectivity is assumed businesses risk frustrating all stakeholders by ignoring modern digital offerings – but what is the optimum strategy when it comes to accelerating growth through faster responses to new market opportunities?

Focused Customer Experience – A recent Gartner survey revealed that by 2016 89% of business expect to compete mostly on the basis of customer experience. We live in a ‘mobile first’ age where consumer satisfaction centres on cumulative experiences, across varying touch points and through multiple channels. So what are the crucial steps that must be taken to ensure the customer journey is both seamless and consistent?

Managing Enterprise Mobility – Modern applications allow employees freedom in the ways they work and ensure vital processes are not confined to the office. However enterprise mobility is not without its risks and challenges; employees expect a BYOD culture and with this comes increased security concerns. So how can a business mitigate the risk associated with new technologies, whilst satisfying end-user, and ultimately consumer demand?

We are delighted to announce that Neil Ward Dutton will be sharing his thoughts with the club on the evening. Neil is MWD’s co-founder and Research Director, and is one of Europe’s most experienced and high-profile industry analysts. His areas of expertise include business process management, enterprise architecture, Cloud computing and IT strategy. Neil acts as an advisor to large organisations across a range of vertical industries as well as leading technology vendors.

Confirmed Guests Include:

COO at ZenithOptimedia
COO at The Law Society
COO at Kier Group
Group CIO at Smith & Nephew
CIO at Bourne Leisure
CTO at British Telecom
CTO at Imagination
CTO at Thetrainline
CTO at Anya Hindmarch
Group Head IT Transformation and Delivery at Thomas Cook
Group Head of Risk and Resilience at Circle Housing Group
IT Director at David Lloyd Leisure
IT Director at WH Smith
IT Director at Neopost
Director at Baker Tilly
MD, Operations at Monitise
Operations Director at Aricent
Operations Director at Guardian News & Media
Operations Director at Fortnum & Mason
Operations Director at Pearson
Operations Director at Costain Oil, Gas & Process
UK Retail Director at Tesco
Head of Innovation at Santander
Head of IT at Agent Provocateur
Head of Technology at Heathrow Express
Head of New Technologies at Bloomberg
Head of Operations at Bloomsbury Publishing
Head of Operations at Guardian News & Media
Head of Operations at Xerox
Head of Operations at British Telecom

Join the Change Makers Club at the St. James’s Hotel & Club on February 11th for a five star, three course dinner to discuss all of the above and much more. The evening will commence at 6:30PM with half an hour of informal networking drinks, at 7PM guests will then be invited through to the private dining room to begin our dinner-discussion.


Attendance is strictly by invitation only, and is of course free, due to the kind support of our club Partner, Appian